The Norwegian football family and strategic crisis communication

This commentary uses the Norwegian Football Association`s COVID-19 crisis communication strategy as an example of how federations can take an active role and use their influence to guide and be proactive in the opening of a society after a lockdown. By paying close attention to the public debate and by interviewing the federation`s communication director, the authors outlined the four phases of the strategic crisis communication—and the consequences of them in Norway. While the first consequence was the postponing of the Euro Qualifier against Serbia on March 26 for the European Championship this summer, the lockdown changed the focus quickly, and the strategy became about getting all players back on the football fields. The authors elaborated on how a major federation can (and maybe should) take a leading role by using its "voice" in the media and public and expertise to aid reopening a society after lockdown.
© Copyright 2020 International Journal of Sport Communication. Human Kinetics. All rights reserved.

Bibliographic Details
Subjects:
Notations:sport games organisations and events management and organisation of sport
Tagging:Coronavirus
Published in:International Journal of Sport Communication
Language:English
Published: 2020
Online Access:https://doi.org/10.1123/ijsc.2020-0223
Volume:13
Issue:3
Pages:523-532
Document types:article
Level:advanced